We accept credit card payments for janitorial machines and parts

Janitorial Equipment Sales & Parts

Floor Buffers - Carpet Cleaners - Floor Scrubbers - Floor Sanders
Backpack Vacuums - Floor Sweepers - Machine Parts and more..

Contact Us at (918)254-5161    Store Hours: Monday-Friday from 8am-5pm (Central Time)

Shipping, Payments and Return Information

Due to manufacturers' price increases, prices are subject to change without notice. 
Orders will be billed at prices in effect at time of order.

Our online databases reflect pricing only. We cannot guarantee all the products you order will be in stock.
Most orders are shipped the same day or next day.
If you must have an item now, please contact customer service at (918)254-5161 to check availability.

Orders -
These rates apply for UPS Shipments in the Continental U.S.*

Subtotal

Shipping & Handling Charges*

Under $300.00

$12.00

Over $300.00

Free*

*These rates Do Not apply to batteries and other items that cannot be shipped via UPS

Shipping & Handling Notes:
  1. Shipping & Handling rates are for most parts orders in the Continental U.S. shipped VIA UPS Ground (USPS may be higher). UPS Orders must be signed for upon receipt.

  2. $0.00 freight is for parts orders only over $300.00, and does not include machines, batteries or unusually heavy items unless specified.

  3. Equipment or other large items delivered "via freight company" to rural areas, noncommercial addresses, residences or deliveries requiring lift gate service will be required to pay the additional $50 to $85 surcharge(s) for EACH OF THESE EXTRA services billed by the freight company.

  4. We DO NOT ship to Countries outside of Canada, the U.S. and its Territories. Shipping cost to Canada is usually double of quoted shipping charge. Parts shipments to Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands will be approximately double. We DO NOT ship to APO addresses. The customer is responsible for any Customs Fees, Tariffs, Taxes, Dues, Brokerage Fees or any other fees.

  5. Batteries and other heavy items that cannot be shipped via UPS will be calculated on a case by case basis, however some batteries that we drop ship are eligible for free shipping, call for details.

  6. We do NOT offer COD as an option of payment

  7. We do NOT ship to PO Boxes

  8. Express shipping is available on most items, shipping charges will be on a cases by case basis. Please give us a call for more information.

  9. Shipping & Handling charges cannot be applied to the customers own shipping numbers. (UPS, Fed Ex, etc...) as some of our shipments are sent directly from the manufacturer to the customer.

  10. The customer is responsible for inspecting the order upon receipt. IVIE Enterprises is not responsible for damage if the customer has signed for the goods and does not make a note of damages on the shipping receipt.

Equipment Orders
  1. $0.00 freight is for parts orders only over $300.00, and does not include machines, batteries or unusually heavy items

  2. Machine Orders Will Have To Have Freight Figured on a Case By Case Basis. MACHINES WILL NOT Be Shipped Via UPS As the Value Is To High and Claims Are To Common

  3. Call for Shipping Rates for equipment orders to destinations inside the U.S. and its territories. Shipments outside of U.S. territories will be calculated on a case by case basis. On USED equipment actual freight charges plus crating charges will be applied to the sale of the unit. If you have ANY question about shipping charges please contact us.

  4. Equipment or other large items delivered "via freight company" to rural areas, noncommercial addresses, residences or deliveries requiring lift gate service will be required to pay the additional $50 to $85 surcharge(s) for EACH OF THESE EXTRA services billed by the freight company.

  5. New equipment shipments to U.S. Territories outside of the Continental U.S. are responsible for all shipping & handling costs and arrangements.

  6. Due to manufacturers' price increases, prices are subject to change without notice.  Orders will be billed at prices in effect at time of order.

Warranty:

  1. NEW Equipment comes with the manufacture’s full warranty as specified for each piece of equipment. This warranty is valid and work can be done by any Authorized Service Center.

  2. USED Equipment is sold As Is/Limited Warranty. This means that USED equipment is sold in the condition that is quoted and is not warrantable against damage in transit, end user misuse and/or normal wear and tear.

Payments

  1. All payments to be made in U.S. Funds.

  2. We accept the following credit cards Visa, Master Card, Discover and American Express.
    Use of your credit card protects both the buyer and the seller.

  3. We do NOT offer COD as an option of payment

  4. We do NOT accept  Purchase orders, except from Fortune 500 companies or customers that have established a purchasing history with us.

  5. We will accept prepayment by check, however items will not be shipped until the check has cleared our bank. Make checks payable to "IVIE Enterprises". Be sure to include contact and shipping information as well as manufacturer, quantities and part numbers.

    Send Check to:
    IVIE Enterprises
    Attn: Web Sales
    5839 S Garnett
    Tulsa, OK 74146

  6. Lease options are available for more information click here.

  7. We also accept Wire transfer. Customer is responsible for all fees and charges imposed in association with the wire transfer.

  8. Customer is responsible for all fees, taxes, tariffs and any other charges for shipments out of the U.S.

  9. Oklahoma residents and businesses. Sales Tax will be applied to all purchases picked up in our store or shipped to an address in Oklahoma. If your organization is tax exempt please provide a copy of your tax exempt letter if we do not currently have one on file.

  10. Customer is responsible for all extra charges incurred for Express Shipments that do not meet manufacture's minimums.


Returns

  1. A 15% Restocking fee applies to ALL returns.

  2. Special order and used items are not returnable.

  3. Electrical items must be returned within 15 days of purchase and must NOT have been installed. Credits on electrical parts will ONLY be issued if and when the manufacturer authorizes the credit.

  4. All return items (excluding electrical products) must be returned unused within 60 days of purchase.

  5. Shipping & Handling Charges and Minimum Order Fees are non-refundable. Customer is responsible for payment of the return shipment.

  6. You must obtain an authorization number from IVIE Enterprises before returning any items.

  7. Authorization for returning item(s) is at the sole discretion of IVIE Enterprises.
    For Return Authorization please email our Returns Department or call 918-254-5161.

  8. Open and Print a "Return Authorization Form" - Click here.

  9. Ship returns to:

    IVIE Enterprises
    Attn: Return Dept RMA# (xxxxxxxx)
    5839 S Garnett
    Tulsa, OK 74146

    Note:
    Make sure to include a completed copy of our "Return Authorization Form" for proper credit




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We are located in Tulsa, Oklahoma but we ship to all destinations in the U.S. and its Territories!


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Last Modified: 11/14/2016 --- Copyright © 2001-2016 Ivie Enterprises - All Rights Reserved